LEVEL A2 – PRE-INTERMEDIATE – THE DIFFICULT CURSTOMER
THERE IS AN OPTION FOR YOU TO TRANSLATE ALL THE TEXT
IN YOUR LANGUAGE (Top right > Select language > Click on the flags).
- John has just begun
- His first day
- He is enjoying himself
- To enjoy oneself
- To feel ready to take on anything
- Is there anybody who can help me?
- What can I do for you, sir?
- The laptop I bought here
- There is no sound coming from
- The speakers
- Some problem with the screen
- I’ve hardly used it
- Low quality garbage
- I apologise for the inconvenience
- If anything comes up
- To fiddle with
- He turns it upside down
- He presses a couple of buttons
- To press
- It seems to be working now
- Don’t hesitate to
- Contact us again
- To charge it
- I would never be that dumb
- Who do you think I am?
- A loud crash
- Somebody has just knocked over
- Two enormous piles
- It is his responsibility
LESSON 39 DIALOGUE
– The difficult customer –
Lesson 39 – The Difficult Customer
John has just begun his first day at his new job as a manager for an electronics shop. He is enjoying himself and feels ready to take on anything. A customer enters the shop and John sees that he looks very frustrated.
Customer: Is there anybody who can help me here?
John: Yes, there is somebody who can help you, what can I do for you, sir?
Customer: There is something wrong with the laptop computer I bought here a few days ago. There is no sound coming from the speakers and there is some problem with the screen too. It doesn’t light up as it should and I don’t understand why. I haven’t done anything strange on it, I’ve hardly used it. I didn’t think you would sell such low quality garbage!
John: Sir, I apologise for the inconvenience. I’m sure I can find the solution. Let me have a look and I’ll see if anything comes up.
John fiddles with the laptop. He turns it upside down to investigate and presses a couple of buttons.
John: Is there any sound now? Can you hear anything?
Customer: Yes, it seems to be working now.
John: Good. Are there any images on the screen now?
Customer: Yes! There’s something on the screen and I can hear some music too.
John: Well, then I think we’ve solved your problem, sir. Do you want to know what the problem was? You had simply forgotten to charge the laptop. There is not anything wrong with it, but if you have any problems don’t hesitate to contact us again!
Customer: Forgotten to charge it? I would never be that dumb. Who do you think I am? An idiot?
John: Not at all, sir! It’s nothing to worry about, it happens to everybody. The problem is solved now and you can go home and enjoy your laptop
Customer: Well, thank you, I guess. I knew I had forgotten something, anyways. Next time I’ll make sure to charge it before I come all the way to the shop
John smiles and feels very satisfied with how he handled the situation. Suddenly, he hears a loud crash. Somebody has just knocked over two enormous piles of DVDs. John sighs and realises it is his responsibility to pick everything up.
Facts: The IBM 5100 was the first commercially available portable computer and made its appearance in September 1975.
COMPREHENSION QUIZZES (3 TO COMPLETE)
Interactive Video Comprehension Quiz 1:
Summary Statements Comprehension Quiz 2:
Drag and Drop Quiz 3:
We have studied the use of some of the previous lessons:
There are some mistakes in the text.
However, you will look that the word any is also used with the same meaning. The distinction between both often causes confusion. For all this, we will explain clearly the difference to avoid these possible misunderstandings:
In most of the interrogatives, any
(with some exception that you can see in the section of some):
Is there any water in the fridge?
I don’t have any hope.
When we make an offer, we usually use some:
Would you like some tea?
For requests, some are also used:
Can you give me some money?
I have some hope.
Both any and some can go alone, without a name that accompanies them, when it is not necessary:
I don’t do sport, but John does some.
I’ve just made some tea. Would you like some?
SOMETHING ~ ANYTHING
Both something and anything mean something. They are used to refer to non-human elements without specifying exactly what it is.
I want something to eat.
Would you like something?
Can I take something?
I don’t want anything.
Have you seen anything?
SOMEBODY ~ ANYBODY
Somebody and anybody mean someone. It is used, therefore, to refer to non-specific human elements. The uses of somebody and anybody are equivalent to those of something and anything:
Somebody is waiting for you.
I don’t know anybody here.
Have you seen anybody?
Someone and anyone can be used instead of somebody and anybody respectively.
Someone is waiting for you.
I don’t know anyone here
We know very well that one is the number one, but it can also be a pronoun that is used to avoid repeating a name:
Do you have a pen?
Yes, I have a blue one for you.
But it can also be used in plural (ones).
I want some books.
The combination possibilities of one and ones are quite broad in English. We can run into the following structures:
- THE ONE
I found a note. Is it the one you lost?
- A / AN + ADJETIVE
Which pen do you want?
A red one, please.
- THIS ONE / THAT ONE
Which book do you prefer? This one or that one?
- THE + ADJETIVE + ONE
Don’t choose the white jumper. The blue one is better.
- THE ONES
Which jackets do you prefer?
The ones on the shelf.
- SOME + ADJETIVE + ONES
All the cups are broken. I’m going to buy some new ones.
- THESE / THOSE ONES (In these cases, the presence of ONES is optional.)
Which books do you prefer? These ones o those ones? / These or those?
Contrast between present simple and present continuous
- The present continuous is used for actions that are taking place right now. Its structure is verb to be + gerundio -ing
Shut up! I’m trying to study!
- The present simple is used for actions that are usually performed:
I study everyday at 7.
There are also verbs which can not be used with the present continuous.
VERBOS ESTATIVOS (no se emplean en presente continuo)
- Related Pronunciation Video Lesson and interactive exercise(s):